Terms of Use

We will always strive on making timely shipment of clients’ orders at the most competitive price to attain optimum customer satisfaction. After making an order of any of our products: emails, calls, or faxes will be exchanged to specify details on quality, quantity, packing, delivery, payment terms, etc.

We send a FCO in response to a LOI. A Full Corporate Offer is issued for large orders to agree on all terms between Seller and Buyer. Buyer signs and returns FCO and confirms order quantity of goods including full company details, company registration, position held in the company, passport details, contact number, and email address.

Seller confirms payment and proceeds with shipment. Seller raises SPAC (Sales Purchase Agreement Contract). The Buyer, upon receipt of SPAC, signs and returns within 2–5 days.

As much as NATURAFRIG ALIMENTOS LTDA S/A works to satisfy customers and build mutual relationships, please kindly go through our terms and conditions to avoid future conflicts.

VISITING US

NATURAFRIG ALIMENTOS LTDA S/A accepts visits ONLY upon appointment booking. Appointments take 4 to 8 weeks to schedule. For more information and bookings, please send us an appointment email.

CONTRACTS

We advise buyers to review each contract page carefully, as a signed contract takes immediate effect. Any later adjustments are considered null and void.

PROFORMA INVOICE

Buyers must be aware that Proforma Invoices are ONLY issued after both Seller and Buyer agree to the contract terms. Once issued, payment is expected within 2–3 working days.

SHIPMENT & DELIVERY

All shipping documentation is scanned and emailed to buyers immediately upon shipment departure. Original documents are sent via DHL or FedEx Express delivery.

PAYMENT TERMS

All payments must follow the terms listed in your contract. For international bulk orders, payments are made via bank transfer. We have accounts in the UK, France, Germany, Hungary, Turkey, Portugal, Greece, and the USA. Shipments are processed after payment confirmation as stated in your invoice. Kindly contact us via email after making payment for confirmation.

THE PROCEDURES ARE AS FOLLOWS:

(a.) Upon receipt of POP (Proof of Product) from the Seller, the Buyer confirms and releases 30% payment to enable shipment processing.

Once the Seller provides copies of the Bill of Lading, SGS Inspection Certificate, Commercial Invoice, and related documents, and the container is sealed, the Buyer releases payment via MT103/LC. Upon receiving cleared funds, the Seller releases the shipment to the destination port.

(b.) After confirming POP, the Buyer provides POF (Proof of Funds).

The Buyer pays logistics and shipping companies directly. Once shipping documents are issued and the container sealed, the Buyer releases MT103/LC payment. The Seller releases shipment after funds are confirmed.

(c.) After confirming POP, the Buyer provides POF.

The Buyer may opt for ex-works, meaning they collect goods directly from the supplier’s warehouse and handle logistics, inspection, and shipping.

After sealing and shipment preparation, the Buyer pays the remaining balance via MT103 transfer, completing the transaction.

Using this procedure, the Seller allows a discount of USD 100 per MT.

REFUNDS

In case of cancellation or dispute after payment, refunds are offered within a maximum of 14 days. Some refunds may be 100%, depending on trade terms. Administrative costs may apply.

DOCUMENTATIONS

We reserve the right to refuse disclosure of certain documents under data protection policies, as it may compromise supplier information.

OUR RIGHTS

We reserve the right to cancel orders we are not satisfied with (minimum orders, delivery conflicts, etc.). We also reserve the right to choose our customers.

For more information regarding our terms and conditions, please contact us for clarification.